How to Order Tourmaline

How to Order

Ordering instructions:

1st - Browse selections and choose the crystal(s) you like. Note the Item No. listed in the Item description.

2nd - Check the Inventory List to make sure your Item No. is not listed as Sold or Reserved.

3rd - Contact us or send an email to shop@tourmalinesource.com and list the items (Item No(s).) you wish to purchase AND YOUR ZIPCODE!.

4th - We will contact you to confirm the availability of the order. Then we will email you a pay pal invoice. Follow the instructions on the invoice directing you to pay the invoice through paypal´s secure website. You can pay with Paypal or with a major Credit Card (Mastercard, Visa, Discover, American Express). You do not need a paypal account to pay through paypal´s secure website.

We will reserve your item for up to three days. If you would like to pay with a check, please let us know and we will reserve your item for up to seven days.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE!

In the event that more than one order is placed for the same item at the same time,
the order received first will get preference.

All gem dealers, retail brick and mortar stores, professional jewelry designers, and other members of the Jewelry Trade interested in purchasing our products please feel free to contact us directly at Christy@tourmalinesource.com more information.

Shipping and Sales Tax

Residents of California will be charged sales tax unless you indicate that you will be reselling the items and provide your resellers permit no. in your order email. Shop owners, businesses, and members of the Jewelry Trade, please be sure to provide your resellers permit or trade references with your order or contact us directly at Christy@TourmalineSource.

We have decided to offer free shipping on all orders except international orders. If you would like us to ship outside of the United States please, contact us for a custom quote. All domestic orders will be sent via the United States Postal Service. You may request alternate overnite shipping and we will calculate the cost and include the total on your invoice. We will always do our best to reduce shipping cost by reasonably combining orders. High end packages will be insured.

Returns

We understand some of the limitations of shopping on the web, so if you are not happy with your purchase then please do not hesitate to return it! Please notify us of your intent to return the item(s) within 14 days of delivery. Returned items must be returned within 30 days of original delivery.

Items should be returned in undamaged and unaltered condition and packaged well. Parcels must be returned complete. Please remember to send the item back fully insured and properly packaged. We are not responsible for postage on return items. Any returned items should be received by us within 30 days of delivery.

If you have any questions for any reason, please do not hesitate to contact us! We look forward to hearing from you.

Only Natural Color from the Mother!